That's How to Run a Business

Workout yesterday: 1 mile run-9 minutes (10 minute warmup, 5 minute cool down), weights and stretches. Felt a distinctly uncomfortable pain in my knee while doing lunges, which cut the workout short.

As I exited the gym, I let them know that I wanted to end my participation in the swim class. After having great trouble finding the notebook (hello? 21st century calling on line 1), it turned out that my name wasn't on the list and I hadn't been charged for the past two months. This annoys me because this is essentially the company gym and it is unbelievably amateurish. I had specifically signed up for it because I had been such a loudmouth about wanting the class. On any given day, you go up to the front desk and the people working there act annoyed or like it's their first day on the job if you do anything more than check yourself in. They send out an monthly email newsletter listing classes, you call up the person who answers the phone he doesn't know the class you want to sign up for even exists and the signup sheet has been created yet (happened twice).

But, I went down the street to try out a competitor and it was just the opposite. Fantastic customer service with inferior equipment and layout and it cost more to be a member. So I guess I'll take bad customer service and pristine gym to excellent customer service and tired out club layout and inferior equipment.